Shipping Policy

1. Introduction

This Shipping Policy (“Policy”) explains the terms and conditions regarding the processing, handling, and delivery of products purchased from Yancheng Fufang E-Commerce Co., Ltd. (“the Company,” “we,” “our,” or “us”). The purpose of this Policy is to provide our customers with a clear understanding of how their orders will be managed from the time of purchase until delivery.

This Policy applies to all customers purchasing women’s clothing products from our online store. By placing an order, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.

The Company is committed to ensuring timely, safe, and reliable delivery of all products while maintaining high standards of customer service and transparency throughout the shipping process.

2. Scope of the Policy

This Policy covers all aspects of shipping and delivery, including:

Order processing and confirmation
Packaging and handling
Shipping methods and delivery times
Shipping fees and costs
Risk of loss and damage during transit
International shipping and customs
Delays, exceptions, and customer responsibilities

This Policy applies exclusively to products purchased directly from the Company’s store and does not apply to third-party platforms unless explicitly stated.

3. Order Processing

3.1 Order Confirmation

Once an order is placed, the customer will receive an order confirmation containing details of the purchased products.
The order confirmation ensures that the order has been successfully received and is being processed.

3.2 Processing Time

Orders are generally processed within 2–5 business days after confirmation.
During high-demand periods, such as holidays or special sales, processing times may be extended.
Orders will not be shipped until payment has been successfully received and verified.

3.3 Order Modifications

Customers may request changes to their orders before they are shipped, subject to processing schedules.
Once an order has been dispatched, modifications may not be possible.

4. Packaging and Handling

4.1 Packaging Standards

All products are carefully packaged to prevent damage during transit.
Protective materials, such as bubble wrap and sturdy boxes, are used for delicate items.
Packaging is designed to maintain product integrity while minimizing environmental impact.

4.2 Labeling

Each package is labeled with the customer’s delivery address and order information.
Accurate labeling is essential to ensure timely and correct delivery.

4.3 Inspection Before Shipping

All products undergo a final inspection before shipment to ensure quality standards.
Damaged or defective products are not dispatched; instead, they are replaced or corrected before shipment.

5. Shipping Methods and Delivery Times

5.1 Domestic Shipping

Domestic orders within the country are shipped using trusted carriers.
Standard shipping typically takes 5–10 business days, depending on the customer’s location.
Expedited shipping options may be available at additional cost.

5.2 International Shipping

The Company may offer international shipping for selected regions.
Delivery times for international shipments vary depending on destination, customs clearance, and shipping method.
Estimated delivery times will be provided at the time of order confirmation.

5.3 Shipping Restrictions

Some products may be restricted from shipping to certain regions due to legal, logistical, or safety reasons.
Customers will be notified if their order cannot be shipped to their specified address.

6. Shipping Costs and Fees

6.1 Shipping Fee Calculation

Shipping costs are calculated based on product weight, size, destination, and chosen shipping method.
All applicable fees are displayed at checkout prior to finalizing the purchase.

6.2 Free Shipping Offers

The Company may offer free shipping promotions for specific orders or during certain campaigns.
Free shipping promotions are subject to terms and conditions specified at the time of the offer.

6.3 Additional Charges

Additional charges, such as customs duties, taxes, or import fees, may apply to international shipments.
Customers are responsible for paying any applicable fees imposed by the destination country.

7. Risk of Loss and Delivery Responsibilities

7.1 Title and Risk Transfer

Risk of loss or damage transfers to the customer once the package has been handed over to the shipping carrier.
The Company is responsible for ensuring the package is handed over to the carrier in good condition.

7.2 Address Accuracy

Customers are responsible for providing accurate and complete shipping information.
Incorrect or incomplete addresses may result in delayed or failed delivery, for which the Company is not liable.

7.3 Tracking

Tracking numbers will be provided for all shipped orders.
Customers are encouraged to monitor the progress of their shipment using the provided tracking information.

8. Delivery Exceptions and Delays

8.1 Possible Causes of Delays

Severe weather conditions
Natural disasters or emergencies
Carrier delays beyond our control
Customs clearance processes for international shipments
Public holidays and high-demand periods

8.2 Notification

In the event of a significant delay, the Company will attempt to notify customers through the order platform or other communication channels.
Customers are encouraged to check tracking updates regularly.

8.3 Resolution

For delayed shipments, the Company will work with the carrier to resolve the issue and provide status updates.
If a shipment is lost in transit, a replacement or refund will be issued according to the Company’s Return and Exchange Policy.

9. International Shipping and Customs

9.1 Compliance

All international shipments comply with the export laws and regulations of the origin country.
Customers are responsible for ensuring compliance with import regulations in their country.

9.2 Duties, Taxes, and Fees

Import duties, taxes, and customs fees are the responsibility of the customer.
The Company is not responsible for delays caused by customs clearance procedures.

9.3 Documentation

Appropriate shipping and customs documentation will be provided to ensure legal and timely delivery.

10. Lost or Damaged Shipments

10.1 Lost Packages

If a package is confirmed lost by the carrier, the Company will arrange a replacement or refund.

10.2 Damaged Packages

Customers should inspect packages upon delivery.
Damage claims must be reported immediately with supporting evidence, such as photographs.
The Company will work with the carrier to investigate and resolve the issue.

10.3 Responsibility for Claims

Timely reporting of lost or damaged shipments is essential.
Failure to report issues promptly may affect eligibility for replacement or refund.

11. Special Shipping Instructions

Customers may request special delivery instructions during checkout, such as preferred delivery times or drop-off locations.
The Company will attempt to accommodate reasonable requests but cannot guarantee all special instructions can be fulfilled.

12. Packaging Sustainability

The Company prioritizes eco-friendly and sustainable packaging materials whenever possible.
Packaging is designed to be recyclable and minimize environmental impact while ensuring product safety.

13. Customer Responsibilities

To ensure successful delivery, customers should:

Provide accurate and complete shipping information
Monitor tracking updates regularly
Inspect packages immediately upon receipt
Report any issues, damages, or discrepancies promptly

14. Policy Updates

The Company may revise this Shipping Policy from time to time to reflect:

Changes in business practices
Updates in shipping services or carrier terms
Legal or regulatory requirements

Updated policies will be posted on our store platform, with the effective date clearly stated. Continued use of the Company’s services constitutes acceptance of the revised Policy.

15. Acceptance of Shipping Policy

By purchasing products from Yancheng Fufang E-Commerce Co., Ltd., customers acknowledge that they have read, understood, and agreed to comply with the terms of this Shipping Policy.

Company Name: Yancheng Fufang E-Commerce Co., Ltd.
Business Address:
No. 216, 2/F, Mingpin Stone Trade Center, Sheyang Port Economic Development Zone, Sheyang County