Refund and Returns Policy

1. Introduction

This Return and Exchange Policy (“Policy”) outlines the terms and conditions under which Yancheng Fufang E-Commerce Co., Ltd. (“the Company,” “we,” “our,” or “us”) accepts returns, exchanges, or replacements for products purchased from our online store. This Policy is designed to provide our customers with a clear understanding of their rights and obligations when returning or exchanging women’s clothing products purchased from our store.

By purchasing products from our online store, you acknowledge that you have read, understood, and agreed to comply with the provisions outlined in this Policy. The purpose of this Policy is to ensure a fair, transparent, and consistent process for managing returns and exchanges while maintaining high standards of product quality and customer satisfaction.

2. Scope of This Policy

This Policy applies to all products sold by Yancheng Fufang E-Commerce Co., Ltd., including, but not limited to, women’s apparel, clothing sets, accessories, and related items. The Policy covers:

• Online orders placed via our official store
• Purchases made in accordance with our product catalog and descriptions

This Policy does not apply to:

• Items purchased from third-party platforms not directly operated by the Company
• Products obtained through promotional giveaways or special events, unless explicitly stated
• Any misuse, alteration, or damage caused by the customer

3. Return and Exchange Eligibility

To be eligible for a return or exchange, the following conditions must be met:

3.1 Time Frame

• Returns or exchanges must be requested within 15 calendar days from the date of receipt of the product.
• Requests made after this period may not be accepted.

3.2 Condition of Products

• Products must be unused, unwashed, and in the original condition in which they were received.
• All original tags, labels, and packaging must be intact.
• Products showing signs of wear, damage, alteration, or misuse are not eligible for return or exchange.

3.3 Proof of Purchase

• Customers must provide valid proof of purchase, such as order confirmation, invoice, or receipt.
• Without valid proof, returns or exchanges may be refused.

4. Non-Returnable Items

Certain products cannot be returned or exchanged due to hygiene, safety, or customization reasons. These include, but are not limited to:

• Personalized or custom-made products
• Final sale items explicitly marked as non-returnable
• Products damaged by the customer
• Accessories or items sold as part of a set when one component is missing

5. Reasons for Return or Exchange

We accept returns or exchanges under the following circumstances:

5.1 Defective or Damaged Products

• Products that arrive with manufacturing defects, damages during shipping, or discrepancies from the advertised description may be eligible for a full refund or exchange.

5.2 Incorrect Items

• If the wrong product was delivered, customers may request an exchange for the correct item.

5.3 Customer Preference

• If a customer wishes to return a product due to size, color, or style preference, the return is subject to the eligibility criteria outlined in Section 3.

6. Return Process

To initiate a return, customers should follow these steps:

1. Prepare the Product: Ensure that the item is in its original condition, including all packaging, tags, and accessories.
2. Request Return Authorization: Contact us using the communication method provided on the platform where the purchase was made. Clearly state the reason for the return, order number, and product details.
3. Shipping the Product: Carefully package the item to prevent damage during transit.
4. Shipping Costs: Customers are responsible for the cost of returning products unless the return is due to our error (e.g., defective or wrong item).
5. Inspection: Upon receipt, we will inspect the returned item to ensure it meets eligibility criteria.
6. Approval or Rejection:
   • If approved, a replacement product will be shipped or a refund will be processed according to the original payment method.
   • If rejected, the product will be returned to the customer at their expense.

7. Exchange Policy

7.1 Exchange Eligibility

• Exchanges are permitted for defective, damaged, or incorrect products as outlined in Section 5.
• Exchanges due to customer preference are subject to product availability.

7.2 Exchange Process

• Follow the same return process outlined in Section 6.
• Specify the desired replacement product, including size, color, and style.
• Exchanges will be processed after the returned product has passed inspection.

8. Refund Policy

8.1 Refund Methods

• Approved refunds will be processed using the original payment method used at the time of purchase.
• Refund processing time may vary depending on the payment method and financial institution.

8.2 Partial Refunds

Partial refunds may apply in cases where:

• Products are returned without all original packaging or tags
• Items are used, washed, or damaged by the customer
• Discounts or promotions were applied at the time of purchase

8.3 Refund Timeline

• Refunds are generally processed within 15 business days after we receive and inspect the returned product.
• Customers will be notified of the refund approval status.

9. Shipping and Handling of Returns

9.1 Packaging Requirements

• Products must be securely packaged to prevent damage during transit.
• Original packaging must be used whenever possible.

9.2 Shipping Costs

• Shipping costs for returns due to customer preference are the responsibility of the customer.
• Shipping costs for defective, damaged, or incorrect products will be covered by the Company.

9.3 Risk of Loss

• Customers are responsible for the returned product until it reaches our facility. We recommend using a trackable shipping method.

10. Exchange or Refund Limitations

• Exchanges are subject to stock availability; in the event a replacement is not available, a refund will be issued instead.
• Refunds cannot exceed the original purchase price.
• Any customs fees, import duties, or taxes incurred during shipping are non-refundable.

11. Responsibilities of the Customer

To ensure smooth processing, customers are expected to:

• Carefully inspect the product upon receipt
• Initiate the return or exchange within the specified time frame
• Provide accurate and complete information for processing
• Use appropriate packaging for returns
• Retain proof of shipment when returning items

12. Quality Assurance

Yancheng Fufang E-Commerce Co., Ltd. maintains strict quality control measures to ensure that all products meet the advertised standards.

• Products undergo inspection before shipment
• Any product found defective before shipping will not be delivered to customers
• If defects are detected post-delivery, customers should report them immediately for resolution

13. Special Cases

13.1 Damaged During Transit

• In the event of damage during delivery, customers should document the condition of the package and product with photos.
• Contact us immediately to initiate a return or replacement.

13.2 Incorrect Item Received

• Verify the product against the order confirmation
• Request an exchange specifying the correct item
• Follow the return procedures outlined in Sections 6 and 7

13.3 Customer Change of Mind

• Returns for customer preference are accepted only if the product meets the return eligibility criteria.
• The Company reserves the right to refuse returns that do not comply with this Policy.

14. Amendments to This Policy

We may update this Policy periodically to reflect:

• Changes in business practices
• Legal or regulatory requirements
• Improved customer service processes

Updated policies will be posted on our store platform with the revised effective date. Continued use of our services constitutes acceptance of the updated Policy.

15. Acceptance of Terms

By purchasing from Yancheng Fufang E-Commerce Co., Ltd., customers acknowledge that they have read, understood, and agreed to abide by the terms of this Return and Exchange Policy.

Company Name: Yancheng Fufang E-Commerce Co., Ltd.

Business Address:
No. 216, 2/F, Mingpin Stone Trade Center, Sheyang Port Economic Development Zone, Sheyang County